Complaints and Contacts

The District strives to empower site and department leadership members to resolve issues early and at an informal level.  All complaints should be initiated at the earliest level.   The initial step should always begin with the immediate supervisor of the department, school site, or program.  If attempts to resolve at this level are unsuccessful, the district has processes available to assist with resolution through a formal level. 

• Complaints concerning school site personnel (teachers, classified staff, parents, students, programs, etc.) should be directed to the appropriate assistant principal/principal.
• Complaints concerning district programs should be directed to the appropriate department/person in charge of the program.
• Complaints concerning district administrators (principals, directors, coordinators, etc.) should be directed to the appropriate department/area assistant superintendent.  
• Title IX and Gender Equity complaints: See Step 2: Formal Complaint Process and Contacts.

If you are unsure about the appropriate contacts to pursue the informal process, please call the District Office receptionist at 951-676-2661.  

If you have gone through the informal process and find yourself at the point of needing to file a formal complaint, we are here to help.  

Below are the Board Policies, Administrative Regulations and Forms to assist you with determining what type of complaint process you may want to file under.  Please review the documents and proceed with filing the appropriate form.  These forms are only necessary if you wish to pursue the formal complaint process. 

Completed complaint forms should be directed to: 

Office of Human Resources Development - Complaints Intake
Michael Marble, Director - Compliance
Email to: Nancy Mireles, Administrative Assistant II (nmireles@tvusd.us)
Phone: (951) 676-2661 ext. 21412