Chaparral High School

FAQ's: 

1. HOW DO I SET UP MY NEW WEBSTORE ACCOUNT?

Student and Parent/Guardian accounts must be set up separately. Please use the link below to view the instructions. They are also located on the new webstore page.

    NEW ACCOUNT INSTRUCTIONS-CLICK HERE

2. WHY CAN'T I FIND  AN ITEM ON THE WEBSTORE?

 If you are unable to find an event/item that is available on the webstore, please be sure to utilize the search bar.

3. WHY AM I UNABLE TO ADD AN ITEM TO MY CART?

If you have logged into your account, and you are unable to add an item to your cart, this may indicate that your account is locked. Accounts are locked when a student owes a Saturday school. Bookkeeping is not at the liberty to unlock student accounts without the clearance of a counselor. If you would like details regarding the locked student account, please contact the students' school counselor.

4. WHERE CAN I FIND INFORMATION ABOUT ASB ACTIVITIES/EVENTS AND SENIOR INFORMATION?

 Students can find information relating to school events using the link below:

https://www.tvusd.k12.ca.us/domain/8123

5. I PURCHASED MY ITEMS ON THE WEBSTORE. WHERE DO I PICK THEM UP?

During bookkeeping hours, please bring your webstore receipt to the bookkeeping office for item pickup.

6. I PURCHASED A TICKET ON THE WEBSTORE. WHERE DO I PICK UP MY TICKET?

All purchases are linked to student ID cards, so there are no physical tickets unless stated otherwise. 

7. WHERE DO I PURCHASE A TICKET FOR THE FOOTBALL GAME?

Bookkeeping does not sell football game tickets. All tickets must be purchased through GOFAN.CO. 

LINK: https://gofan.co/app/school/CA12673

• REMINDER: WE ARE ON A NEW ACCOUNTING SYSTEM, SO PLEASE BE SURE TO SET UP THE ACCOUNT ACCORDING TO THE INSTRUCTIONS AVAILABLE ON THE WEBSTORE. 
• SAVE THE DATE(S)- PURCHASE TICKETS ON THE WEBSTORE
  • Luau Dance- August 16th
  • Homecoming Dance- October 19th
  • Prom- May 10th
  • Grad Bash- May 30th

PLEASE FIND THE HOURS FOR SCHEDULED SCHOOL DAYS BELOW:

*HOURS ARE SUBJECT TO CHANGE WITHOUT NOTICE

WE ACCEPT APPLE PAY, CASH, OR CARD.

NOTE: We encourage students to make their own purchases on the webstore or during open bookkeeping hours. However, if a parent/guardian would like to make the purchase in lieu of the student, please contact the assistant bookkeeper via email to schedule an appointment so that we can make ourselves available for you.