CANVAS & ZOOM SUPPORT PAGE

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Canvas Troubleshooting Tips for Students

  • If you are experiencing trouble with Canvas, here are a few things you can try.

    1. Be sure you're logging into temecula.instructure.com This is the only way students can access Canvas.

    2. You must use your EXACT student Google login credential. Include the "@tvusd.us".

    3. Canvas can be temperamental. If you're logged into Google, your password works fine, but Canvas may tell you it's wrong. Try entering it over and over about 4 or 5 times. Most of the time, this works and the system will let you in.

    4. Use Google Chrome as your web browser. Other browsers do not work as well with Canvas.

    5. Mac users: You will need to use Google Chrome, not Safari, as your web browser.

    6. Clear your browser history, delete cookies, and clear the cache. 

    7. If the site is not loading completely, you may want to pick up a hotspot from the district office to boost your connection especially if you are having trouble submitting assignments. Click here to access the request form. 

     

    Please try these steps and if you're still experiencing problems, contact Mrs. Gandy at (951) 695-4200 ext.171 or cgandy@tvusd.us. Also, her Zoom office link is located in the CHS Student Homeroom tile in Canvas, under Announcements. You may click here to fill out a help ticket with the district tech support dept.

Zoom Troubleshooting Tips for Students

  • Zoom is saying I need an "internal or company account" to join a meeting.

    Posted by:

    If you are receiving this error message, please follow the attached instructions to join your class.

    Zoom Error Message Instructions

     

    You may also need to authenticate your accounts. Please follow these steps:

    In Canvas, go to Account
    Click on Global Announcement
    Then click on Recent 
    There will be a link
    Click the link and follow the prompts to authorize Zoom to link to your TVUSD account
    Zoom will send them an email
    Click the link in that email to finish the process.
    Comments (-1)
  • I cannot access my teacher's Zoom meeting through Canvas.

    Posted by:

    If you have trouble with certain Zoom links through Canvas, please follow the instructions below.

    1. Login to Zoom.us 

    2. Select Sign in with Google and use your student credentials

    3. Go to Join a Meeting

    4. Enter your teacher's meeting code and password (if needed). You can also copy and paste the link and it will only keep the meeting code.

     

    Comments (-1)
  • I keep getting bumped from my Zoom meeting.

    Posted by:

    If you are getting bumped from your class repeatedly, the problem may be with your internet connection. One suggestion is to pick up a hotspot from the district office. Click the link below to access the request form. Parents may also want to contact their internet provider and check the internet speed.

    TVUSD Hotspot Request Form

    Comments (-1)
  • My teacher switched from Google Meet to Zoom and now I can't access the meetings.

    Posted by:

    This is a common problem with Chromebooks. Please run the software update for Chrome OS. That should fix the problem.

    Instructions to update Chrome OS

     

    You may also need to authenticate your accounts. Follow these steps:

    In Canvas, go to Account
    Click on Global Announcement
    Then click on Recent 
    There will be a link
    Click the link and follow the prompts to authorize Zoom to link to your TVUSD account
    Zoom will send them an email
    Click the link in that email to finish the process.
    Comments (-1)
  • Please keep in mind that many schools and colleges are back in session and are also using Zoom, overloading their servers. You can check the status of Zoom anytime by clicking the link below.

     

    Zoom Service Status

CREATING YOUR CANVAS PARENT ACCOUNT

  • Follow the steps below to create your parent observer account.

    1. Go to http://temecula.instructure.com/login/canvas
    2. Click "Need a Canvas account?" at the top right of the page.
    3. Click "Parents Sign Up Here" link
    4. Fill in all the fields
    5. You will need a student generated 6-digit code
      1. Students can get this code by loggin in to their Canvas account
      2. They will click on Account
      3. Then click Settings
      4. On the right, click Pair with Observer
      5. This will give them the access code for their parent
    6. Click "Start Participating"
    7. If you need to pair another student, go to Account ---> Settings ---> Observing
    8. Enter the access code for the additional student and click "+Student"