Raptor Letters and FAQ's - English and Spanish

All Campus Visitors Are Required to Sign In at the School Office

  • safe school notice all visitors must sign in at the front office The Temecula Valley Unified School District considers the safety of our students and staff a top priority.  This year (spring 2019), we added a visitor management system to all of our campuses.  Knowing who is on the campus and having an orderly check-in/out process is a key component of providing a safe environment on our school campuses.  After careful consideration, we are pleased to announce that we will be using Raptor Technologies as our visitor management system.

    Visitors to our campuses will be asked for a government-issued ID, such as a driver’s license, military ID card, Permanent Resident Card or passport.  The ID will be scanned and using the visitors’ name and date of birth, an electronic check will be made against the National Sex Offender Data Base.  Once the visitor is cleared, a visitor badge, which includes the name, destination on campus, and a picture of the visitor will be printed and must be worn while on campus.  A new visitor’s pass will be required each time an individual visits one of the District’s campuses.


Raptor Check-In System - Frequently Asked Questions

  • Frequently Asked Questions

    What is the Raptor system?

    Raptor is a visitor management system that enhances school security by reading visitor drivers’ licenses (or other approved government-issued ID) and comparing information to a sex offender database.  Potential matches will alert school administrators and local police that a match has been found.  When a visitor is cleared through the system, a visitor badge is produced that includes a photo of the visitor.

    How does Raptor work?

    Raptor compares a visitor’s government-issued ID information to a database that contains the identification of registered sex offenders from all 50 states. In the event of a match, Raptor alerts designated school officials.

    Why is TVUSD using this system?

    The safety of our students is our highest priority. Raptor will provide a consistent system to track visitors and volunteers on our campuses. The system quickly prints visitor badges that include a photo, the name of the visitor, time and date of the visit, and the visitor’s destination on campus.

    Does the School/District have the right to require visitors, even parents, to produce identification before entering the school?

    Yes, school officials need to know who is on the campus and why they are there.

    What types of IDs will work in Raptor?

    The scanner is able to scan all state drivers’ licenses, state identification cards, consular ID cards, Permanent Resident Cards, active military cards, and passport cards (not the full passport). It does not officially scan other countries’ IDs.

    What other information is the school taking from driver’s licenses?

    Raptor is only scanning the visitor’s name, date of birth and photo for comparison with a national database of registered sex offenders and any private alerts at the school. Additional visitor data will not be gathered, and no data will be shared with any outside company or organization.

    What does a visitor do if he/she does not have a government-issued ID?

    Visitors without a government-issued ID will be required to meet with a school administrator, prior to accessing the school campus.  The school administrator will determine access to the campus. 

    Is an ID card scan necessary each time a person comes in the building?

    No, after the first scanning, the visitor can use the Raptor kiosk to find the visitor’s name in the system (first or last name look-up) and use the record of the previously-scanned ID to sign the visitor in and print a visitor’s badge.  This makes check-in much easier after the initial visit. 

    What visitor information is stored in the Raptor database?

    The database stores the following visitor information:

    • Full name
    • Date of birth
    • First four digits of ID
    • ID Photo

    What is the checkout process for Visitors leaving the building?

    The checkout process doesn’t involve scanning the card again. The visitor would simply scan the visitor ID badge at the Raptor kiosk and click a “sign out” button. This provides a record of entry and departure and time on any campus. The Raptor badge should be discarded and destroyed, as it is no longer valid.

    Will the Raptor System be used for after-school activities?

    No, the system will only be used during normal school hours, Monday through Friday.  

    Do vendors and contractors need to be scanned with the Raptor system?

    Yes, all visitor’s IDs need to be scanned.

    Will the district scan police officers, firefighters, and other uniformed or similar governmental officials into the system?

    If the visitor is a known, Uniformed, government employee, no. If the visitor is not a known, and Uniformed, government employee, yes. Again, this is to allow us to know who is in our schools at all times and to not assume people are who they say they are without providing proper identification.  However, law enforcement personnel visiting campus on official business can be given the option to have their information entered manually by presenting their badge or state-issued identification.

    Are there less invasive ways to track visitors, who are usually moms, dads, and grandparents, without requiring them to scan their driver’s license to gain access to one of our public school buildings?

    The Raptor system strives to require as little information as possible from visitors while still being able to provide the school with the information needed to uniquely and accurately identify entrants and provide for enhanced safety at the school.  The minimum information required is full name, date of birth, first four digits of ID, and photo.   No other data is collected from the ID and no copy of the ID is taken.

    How does Raptor keep its database up to date?

    Raptor updates the registered sex offender database once per week. Any new publicly registered sex offenders are added to the database at that time and expired records are removed.

    Who owns the data?

    The district owns the data created by its use of the Raptor system (all visitor data, custom alerts, visitor logs, etc.). Raptor maintains ownership of the software and the sex offender database (used by all Raptor clients). Raptor does not use the data except as requested by the client (i.e., to create a custom report, etc.). The district may at any time terminate its relationship with Raptor and request that all data provided by TVUSD be copied to storage media and returned to the district or destroyed. In such an event, no backup or other copies will be maintained by Raptor. Raptor does not sell any client or demographic data to any outside entity and does not use that data for any purpose other than visitor management for TVUSD schools.

    Is the system data secure?

    Raptor Technologies utilizes some of the most advanced technology for Internet security available. Secure Socket Layer (SSL) technology protects the data using both server authentication and data encryption, ensuring that the data is secure and only available to the subscribing school or facility. The protected data is inaccessible to anyone not authorized to view the information. Strict access policies, 256-bit encryption, firewalls, and private secure bandwidth are in use to ensure the highest standards for our security requirements. Data is stored on the Raptor servers behind a firewall which requires a unique ID and password, through an operating system, which requires a second unique ID and password, and inside a database which requires a third unique ID and password. 

    Privacy of Information

    Raptor Technologies, Inc. (Raptor) warrants that the confidentiality of data from our clients will be maintained according to all Federal and State laws, and any local policies that are communicated to us. Raptor acts as an agent and representative for the client in the storage, import, and/or analysis of data. Access to personally identifiable data will not be allowed for anyone other than Raptor staff directly responsible for the storage, import, and/or analysis of the data. Data will be provided by Raptor only to persons or entities authorized by the client. Data will be used by Raptor only according to the terms of our signed agreements.