Contact TVUSD District Profile Required Notices Schools and Calendars
California State Standards Educational Technology Electives Graduation Requirements High School Course Catalogs High School Instructional Materials Independent Study PE Positive Prevention (STD / HIV Education) Summer School Student Testing TVUSD Math Team School Accountability Report Cards
Child Welfare & Attendance Hot Weather Resources & Links Student Fees, Donations and Fundraising Transfers TV Council PTA Volunteers Parent Advisory Committee
Alternative Education AVID Before and After School Child Care (BASES) Career Technical Education English Learners Foster Youth G.A.T.E. Library PBIS Preschool Programs Safe & Drug, Alcohol, Tobacco Free Schools Single Plan For Student Achievement Transitional Kindergarten Title I Programs Wellness Program
Board of Education Board Policies Budget and Financial Reports Local Control Accountability Plan Measure Y
District Directory Accounting and Payroll Business Support Services Child Welfare & Attendance (CWA) Educational Support Services (ESS) Facilities Development Health Office Human Resources Development (HRD) Information Management Systems (IMS) Maintenance & Operations Nutrition Services Public Information Office Purchasing Risk Management Special Education Superintendent's Office Transportation
Current Openings EdJoin
Resource Page for Employees
Information Management Systems

Welcome to the Information Management Systems Department
Help Desk (951) 506-7901

Information Management Systems (IMS) implements, supports, and integrates standard administrative and instructional technologies throughout the district. This includes support for District-standard hardware, peripherals, software, applications, cloud services, authentication, and general technical support.

IMS configures, installs, manages, and / or supports the following:

Hardware and Equipment:

  • A Wide Area Network (WAN) connecting 28 school sites and 2 support locations.
  • 30 Local Area Networks (LANs) with over 500 switches
  • A comprehensive WiFi Network with 30+ virtual and physical controllers and 1,700 Wireless Access Points (WAPs) 
  • 75+ virtual and physical servers and appliances
  • 6,500+ District-standard desktops and laptops (Windows and Mac)
  • 2,000+ iOS and Android mobile devices
  • 4,500+ Chromebooks
  • 550+ SMART Boards
  • 1,500+ projectors
  • 800+ network printers

Systems:

  • Microsoft Active Directory (AD)
  • Google Apps for Education - GAFE (email, applications, collaboration, device management)
  • DELL KBOX (imaging, distribution, updates, and help desk)
  • ArcMail Defender (email compliance)
  • Lightspeed Systems (web filtering and CIPA compliance)
  • BOMGAR (remote desktop support)
  • AirWatch Mobile Device Management (MDM)
  • EMC Avamar (backups)

Back-end support:

  • Infinite Campus (Student Information System)
  • Galaxy (Fiscal Services)
  • Destiny (Textbooks and Circulation)
  • PCS and PayPams (Student Nutrition)
  • SEIS (Special Education)
  • EADMS (Accountability)
  • SchoolDude (Maintenance & Operations)
  • ProCare (BASES)
  • Imagine Learning, GoMath, Read Naturally, Reading Counts 

Technical Support

Assistance for supported systems and applications is provided through the IMS Help Desk:

Six field technicians are divided into three teams to support the different geographic areas of the district (North, Central, South). With the exception of urgent requests or widespread outages or service disruptions, Help Desk tickets are handled First In First Out (FIFO).

Parents of enrolled students requiring assistance with Infinite Campus should call the Parent Hotline at 506-7903.